Above: The Directors and employees of Classic Canes.
We realise that potential account-holders looking at our website, perhaps in parts of the world far from Somerset, England, may like independent reassurance about Classic Canes. Here are a selection of comments that account holders and others have been kind enough to make:
"Superbe. If there is Customer Service Competition in your country, let me know. I will participate and vote a five star mark for Classic Canes!" Tom Minvielle, Couleur Senior, France, July 2016
"Thank you Cordelia; your perfect service is highly appreciated." Roland Kalweit, Kosteum Kontor, Germany, May 2016.
"Dear Charlotte. Thank you for the card. Your company is my favorite to work with; always having what we want, everything arrives in record time and without looking like it was kicked all the way here. Best packers in the business. Wish all our suppliers were as caring." Owen Smith, www.lollysmith.com, USA, February 2016.
"Was delighted with my first order. Already sold two and haven't even had time to display them yet. Wishing you and your team a lovely Christmas and hoping to place another order with you early next year. Kindest regards," - Susan Absolom, Susan Absolom, Germany, December 2015.
""I am always amazed at the professional photography you send. For many years I kept telling my vendors that on the internet the only thing you have to sell from is the picture and a very descriptive description of the item. Great job on both at Classic Canes." Tom Siceloff, The Siceloff Companies, Florida, USA, November 2015.
"Hi Charlotte, Alyson et al. Santa has arrived early! All present and correct and on display. All the staff here are really pleased and we are all writing our Christmas wish lists. Thanks for such speedy and wonderful service. Now, off to enjoy a cup of tea in my new mug :-) Kind regards." Jeremy Turner, Somerset & Westcountry Stairlifts, UK, November 2015.
"We can't fault your service." Daniel Meadows, Spring Chicken Direct, England, October 2015
"I've had so many compliments on my Classic Canes stick (5003F). I love how it allows me to still express myself as a young person and not let my illness control me. Thank you for designing such lovely sticks." Classic Canes user's comment on Instagram , September 2015.
"I have a lot of your canes and my friends love to see which I have. I love to match them to whatever I wear." Jill Hepworth - comment on Classic Canes' Facebook page, September 2015.
"Sturdy, stylish and high-quality. That's what our customers tell us they want from a walking stick. That's why we've chosen Classic Canes as our main supplier." Cosyfeet mail order catalogue, August 2015.
"Thank you: you are one of the few companies that regularly keep in touch with us and we appreciate it." Kenneth Wheatcroft, Arthur Shepherd, Cambridge, UK, April 2015.
"Your canes are wonderful and we enjoy selling them in our shop." Jonathan Levin, Cable Car Clothiers, San Francisco, USA, March 2015
"We are very happy with Classic Canes and see your product as a core line in our centres. If time ever permits it would be lovely to show the ladies round your woods and to understand the product that little bit more. Wishing you all the very best." Nichola Welsman, Otter Nurseries, England, March 2015.
"You're all so technically competent! Everyone has been most helpful and knowledgeable and easy to deal with." Veronica Coupland, Eland Lodge, England, March 2015.
"The first thing we sold from our new shop was a Classic Canes walking stick!" Anne Fox, All Mobility, Beverley, UK, January 2015.
"We have received the canes. Looks really good! I am sure it will be a success!" Hans Christensen, Kagstrupgaard Aps, Denmark, January 2015.
"Now it has materialized the results of our visit to your stand at Autumn Fair in Birmingham. Always thank you very much for your kind support to our company." Koshi Watanable, JPRE Inc, Japan, December 2014.
"The canes arrived yesterday and are even more beautiful than I thought they would be! We've sold three already - and I can't wait to order more...I am studying your marketing tips (which are excellent) and am very proud to sell Classic Canes in my shop." Danya Simkus, No 7 Books, Port Gamble, WA, USA, December 2014.
"You've always been supportive to us. We are happy to promote the brand and the products for you, so more people can enjoy the high quality walking aids." Aries Lee, Hoho Life, Hong Kong, December 2014.
"Thank you very much for all your support, which is much appreciated." Kate Richmond, Greenbrook Garden Centre, UK, November 2014
"Classic Canes does what it does so well. I especially appreciate that you do not retail to the public. So many suppliers do nowadays." Dave Russell, The Linen Mill, Co Tyrone. November 2014
"Thank you for your guidance and escorting this order through for me. I must say again, your business representation has been very professional and second to none at this stage. It's over to me now to generate a sales channel for you!" John Connell, Atlantic Surgical, Ireland, October 2014.
"Your catalogue is a work of art! Fantastic as ever." John Forsey, John Forsey Guns, England, October 2014.
"Thank you for the lovely sticks you sent me. They are wrapped beautifully. I'm so pleased I took the blackthorn as they are excellent. Such a pleasure to work with you all." Stuart Thompson, The Walking Stick Shop, England, October 2014.
"It's really nice to offer something out of the ordinary to the Swedish audience and - in many cases - make the anglophiles amongst us happy!" Peter Larsson, Hunden & Herden AB, Sweden, October 2014.
"We have received the canes and umbrellas just now; they are beautiful! Thank you for your swift attention and delivery, I am sure that they will complement our country range and go down a storm in Melrose. Many thanks again!" Angela Lauder, Scotch Tweed Ltd, Melrose, Scotland. October 2014.
"I feel highly considerated by Classic Canes. I am very happy with your service and rapidity, and the new catalogue is excellent." Tom Minvielle, Couleur Senior, France, September 2014.
"I love the new catalogue, especially the dogs! I really enjoy the lifestyle pictures of the models and I find them useful to show customers so they can appreciate how much better they'll look with a smart walking stick. The posters and display cards for the shops are excellent too." Dorothy McKenzie, Bare Pharmacy, UK, September 2014.
"When I say your catalogue is great, I mean it is really great. And when I say I love your walking sticks, I mean I really love them." Michael Poyiadzi, Express Shoe Repair Shop, Cyprus, September 2014.
"Thank you for the beautiful catalog received today. I was impressed not only by the canes, but above all by the models! I am sure the photographer is talented, but only so much.... Congratulations to all of you, it is such a pleasure to work with your family. And Vive l'Aplomb!" Eric Aliamus, Private Avenue, France, September 2014.
"Classic Canes products have been our two first sales. The display looks very good and a lot of people come in and are interested in buying: all saying the canes are great. The fact that the display is important (we have something like 75 of your canes) is obviously a plus." Romain Coti, Bitina, France, September 2014.
"Merci pour votre nouveau catalogue, celui-ci est très élégant à l'image de votre entreprise. Je vais prendre le temps de regarder toutes les nouveautés et je n'hésiterai pas à passer commande." Yoann Balthazard, Mistercanne, France, September 2014.
"I love the new catalogue. The cover shot is amazing and the whole catalogue tells the story of a family business that really cares about quality and detail." Steve Young, StevieYoung Ltd, England, September 2014.
"Thanks so much for the current catalogue! It is extremely well presented and yes, the models? Well, what can I say!...I think that husband of yours is trying to outshine you, so you be careful! Ha!" Bob Christie, Concept Promotional Merchandise Ltd, Scotland, September 2014.
"Hi, had the catalogue in. Nice job." David Russell, editor, THIIS, England, September 2014.
"Nous venons de recevoir votre nouveau catalogue, félicitations! Les photos sont très jolies et la couverture est magnifique!" Aurélie Diot, Distroff, France, September 2014.
"I have received the new catalogue and first of all I would like to say it is absolutely stunning! Secondly, I would like to congratulate you and your family with your 32 year of business in September. It is immensely inspiring to know that there have been people before me that started with a small dream and have turned it into a very beautiful company." Mieke Pouwels, Mijn Wandelstok, The Netherlands, September 2014
"Thank you so much for your new catalogue - your best yet. The lifestyle shots are terrific, I love the one with the castle. Wishing you every success this season." Sara Clark, Cox the Saddler, England, August 2014.
"Many congratulations on the recent and superb Classic Canes catalogue - great timing if I may say so in the calender year and beautifully produced as well. Well done to you and all the Team on such great progress and development." Norman Drummond, Drummond International, Scotland, August 2014.
"Many thanks for your First Class Support. We like it and we appreciate it. We receive our order on Friday and all was fine!" Christian Heckmann, Stockshop, Germany, August 2014.
"The package has arrived. The sticks are amazing. Thank you very much." Ambrose Leung, LAB Designer Items, Hong Kong. August 2014.
"I've just sold a 4616M (blush pink floral folding cane) as it was delivered to me. I was opening the carton in the shop and it sold! I really like this model. The joints are so easy to operate." Mike Ruddick, All Mobility, Christchurch, England. July 2014.
"This stick is my second Shamrock cane; so many people admire it. The first one is a little worse for wear now, but I love it. Thank you!" An end user, June 2014.
"Thanks so much for your speedy reply. I've been in touch with Wherritts and will get 'fixed up' later today. A very pleasant experience all round." An end user, June 2014.
"By the way, while every stick is a gem, in the last box were some of the finest ever. I just went ahead and kept the best one of all. We receive lots of good ratings for quality. Glad we met." Owen Smith, Lollysmith, USA, April 2014.
"Hello Alyson, just to let you know the canes have arrived safely and they have made our customer very happy. Thank you for your help in getting the parcel to us so quickly. Regards, Colin & Gillian." Wesleys, South Africa, March 2014.
"I would like to thank you all for your good service, reliability and friendliness." Robert Harvey, James Smith & Son, London, March 2014.
"We have received the shipment today. Very nice and high quality; we love them! We can't wait to display in our shop." Aries Lee, Hoho Group, Hong Kong, February 2014.
"We thank you for the excellent service you give us and trust that 2014 will treat you all as well as you deserve." Colin & Gillian Wesley, Wesley's, South Africa, January 2014.
"Dear Laura. We've received the umbrellas. Everything was perfect. Your range of products are high quality. Best regards Christel." Christel Champ, Rue du Parapluie Sarl, France, January 2014.
"Classic Canes is good and easy to deal with. I order it and it arrives...there's no fuss." Ralph Stanley, Designer Glasses, England, January 2014
"Thank you again for all your help, sound advice and for staying in touch with us. Your company is by far my favorite to work with and I always look forward to the opening of your shipments. All the best." Owen Smith, Lollysmith.com, USA, December 2013.
"To everyone at Classic Canes: all the best for 2014. Thank you for your excellent service throughout 2013. We very much look forward to doing business with you next year. Our customers are very impressed with your canes and so are we!!! Kind regards and much festive cheer to you all." Guy & Anita Jenkinson, Mobility Sure, England, December 2013.
"Thank you for so quick delivery and your support. We like to work with you and your professional team and the business with your products is very well. We wish you and your family a nice Christmastime and a good start to 2014." Christian Heckmann, Stockshop, Germany, December 2013.
"Classic Canes: you are paragons of efficiency." Patrick Marr, Edmob, Scotland, December 2013.
"Hi Charlotte. Your canes sell well!! I have been extremely pleased to see sales the day after we had them on the website. I thought you would be pleased too with this good news!" Tom Minvielle, Couleursenior, France, December 2013.
"Merci pour la livraison, tous s'est très bien passé!! La commande est bien arrivé. Et je commence déjà à vendre les cannes! Merci et à très vite pour de nouvelle commande." Alexandre Vacher, Pharmacie des Plantes, France, December 2013.
"Charlotte told me to put a display of sticks outside on the pavement so I did it and now they are selling really well and bringing different people to the shop. I need more thumbsticks!" Adrian Milborne, Regency Care & Mobility, England, November 2013.
"It's going really well. People were buying the sticks as we were getting them out of the box!" David Kelly, TPG Disableaids Ltd, England, November 2013.
"I am really glad to be in this business. I received a call from a woman who has received a [Classic Canes] cane from me as a gift from her family. She was so happy she called me on my mobile to thank me personally for providing her with such a colourful life at her age! It was a great moment talking to her; I was really proud of what I do and most importantly what you do." Hande Merdane, Amber Ticaret, Turkey. October 2013.
"Classic Canes is the Burberry of walking sticks." Jasmin Andrews, Barron Care, England. October 2013.
"We always look forward to opening boxes from Classic Canes. Our little granddaughter is part of this and loves to see the new patterns. She helps unpack and keeps them neat and shiny in their displays for me. I hope all is well with the Classic Canes family. Again, thanks." Jackie Jerva, Classy Canes, Canada. September 2013.
"Just to say I'm really pleased with the new wooden sticks that you sent us. They are better quality than we had before [from another supplier] and a comparable price. We will certainly order from you in the future. Kind regards." Linda Kershaw, Barton Grange Garden Centre, England. July 2013.
"Hi Diana. I have received my order and everything looks great. The product certainly lives up to my expectations and I can't wait to get out there and start selling!" Steve Anderton, GoGB, England. July 2013.
"Your canes become more and more popular in Japan. So we are pleased with your canes. We wish you good luck with your business." Haruhiko & Ikuyo Iizuka, Panatec Corp, Japan. May 2013
"I am so pleased to have your sticks in the shop. The ones we had before offered little variety, but now ladies come to us wanting to match the canes to their outfits." Vanessa Wright, Easier Living Mobility Centre, England. May 2013.
"Dear Charlotte, Thank you for all your great support to work on and arrange this urgent shipment. Thanks to your great effort, products are now on the way to Korea. Thank you again." Rachel Kim, Hi'im Intertrade Co, South Korea. May 2013
"Thanks very much for the Times Literary Supplements you used to pack our order. There are several Anglophile individuals in the vicinity who have happily shared the spoils." Robert Bell, Sakta, Sweden, May 2013
"I cannot fault Classic Canes on your products, service, brochures and bulletins." Paul Caruana, Easy Care Systems Ltd, England, May 2013
"I'm starting a new shop and I want the top brands, so Classic Canes is the obvious choice." Jakki Williams, Springhill Mobility, England, May 2013
"Classic Canes are the best walking stick suppliers in the UK." Corinne Wilson, Mobility Freedom Ltd, England, May 2013
"Thanks a lot. I specially like the one [seat stick] with the leather leg. Specially thanks for so excellent, real intelligent and so British style of communications. Looking at your company marketing and specially your personal style and attitude with customers, I feel myself in the best tradition of education, today as it was in the past, for example, Downton Abbey. Personal thanks." Elena Sikorski, Megapress Group, Latvia, March 2013.
"I absolutely love my walking stick [Classic Canes Union Flag stick]...you would not believe how many comments I have had; everybody loves it!" - Natasha Baker MBE, double gold medal winning Paralympian (dressage), October 2012 (stick supplied by a Classic Canes stockist).